Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Shipping Returns

To return your product, you should mail your product to:

80, Block-C, Rohini Sector-18, New Delhi-110089.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

I have received a wrong/defective product. How do I proceed?

Please make a return request by sending a mail to orders@clothingzone.in within 48 hours of delivery in case you have received the wrong product. Taking a video of opening the package will help provide a quick resolution for damaged or defective products.

Please inform us by sending an email to orders@clothingzone.in within 48 hours in case you have not received your order but have received an email or SMS saying that your order has been delivered.

What sort of checks do you do for Returned products?

We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact. Products with removed tags indicate usage and will not be accepted for returns.

How long will the return process take?

Once you request a return, we will arrange for the product to be picked up from your address. This reverse pickup facility is only available for pin codes supported by our courier partners for reverse pickups. You will need to keep the product(s) packed and ready for pick-up. We will issue a refund after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.

What if my PIN code is not supported for Reverse Pickups?

We request that you self-ship the product to us. We will refund you Rs.100 in lieu of the shipping costs in case you received a wrong or defective product.

How do I self-ship the products?

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) using any cost-effective courier solution or speed post to the following address:

80, Block-C, Sector-18, Rohini, New Delhi-110089

Can I get a refund in my bank account for a return?

Prepaid orders have the option of receiving refunds either in the form of credits in your ClothingZone wallet or back to the same Bank Account, Card, or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.

Refunds for Cash on Delivery orders will only be issued as credits in your ClothingZone wallet unless you have received a wrong or defective product.

In case of any manufacturing defect, you can mail us at orders@clothingzone.in, and we’ll help you out.